Sanasa Claim System
Multi-Role Motor Claims Lifecycle Automation & Digital Policyholder Self-Service Ecosystem.
Project Overview
Engineered to modernize motor claim operations across Sri Lankan regional branches, the Sanasa Insurance Management Portal coordinates three distinct stakeholders: Policyholders, Branch Officers, and Executive Super Administrators in a unified, audit-compliant ecosystem.
Key Highlights
Visual Showcase
Consumer Landing Portal & Hero
Public-facing gateway with insurance coverage plans, 24/7 hotline assistance, and instant claim initiation.
Policyholder Mobile Ecosystem
Cross-platform mobile app introduction featuring digital policy vaults, real-time push tracking, and 24/7 support.
Glassmorphic Authentication Portal
Secure login interface supporting dual-format Sri Lankan NIC (9-digit+V and 12-digit) and role-based access control.
Policyholder Dashboard & Vehicle Roster
Personalized member center showing active claim counts, document request alerts, and registered vehicle portfolios.
Interactive Claims Tracker & Filtering
Searchable claim history table with live status badges (Pending, Review, Approved, Completed) and search query engine.
6-Step Visual Claim Lifecycle Modal
Granular step progress stepper (Submitted → Assigned → Inspection → Review → Decision → Payment) with incident details.
4-Step Digital Account Onboarding
Multi-step user registration workflow with real-time field validation, contact verification, and document capture.
Branch Claims Management Center
Galle regional branch queue for adjudicating lodged claims, evaluating urgency tags, and dispatching on-duty assessors.
Officer Adjudication & Agent Dispatch
Detailed branch officer modal for proximity-based assessor assignment, document requests, and internal audit notes.
Super Admin Executive Analytics Dashboard
High-level governance dashboard visualizing branch claim distributions, monthly submission curves, and system metrics.
Regional Branch Office Governance
Centralized administration portal managing branch staff capacities, district allocations, and secure role permissions.